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About Us This web site is owned and operated by Quality Endodontic Distributors Ltd
Our Contact details:
Quality Endodontic Distributors Ltd
10/12 Orton Enterprise Centre Bakewell Road Orton Southgate Peterborough PE2 6XU United Kingdom
Phone: 01733 404999
Fax: 01733 361243
Email: orders [at] qedendo [dot] co [dot] uk
VAT Registration Number GB550673444
Company number: 2425690 Registered in England
Making A Purchase We aim to make purchasing from us as easy as possible. Once you have selected the items you require, please click the add to basket button on the page. At the end of your order select the Checkout option at the top of the screen. This will take you to a summary of your order and ask for the details regarding delivery and payment.
When payment is being made by credit card you will be redirected to our secure Payment Service Provider's site. Once payment has been arranged you will be returned to our site.
For UK account customers, payment is strictly net due by the 30th day following the date of invoice.
Interest may be charged on overdue balances at the rate of 2% per month accruing daily
Title of goods does not pass until full payment has been received.
Shipping And Handling Items ordered on our website will be delivered free of charge within the United Kingdom. Carriage for other destinations which we supply will be charged at the rates shown.
Goods are sent out by First Class Post or by courier depending on their destination and value.
If you require special delivery arrangements please contact us by email at firstname.lastname@example.org for a quotation.
Goods supplied to overseas destinations may be subject to additional taxes and duties in the customer's country.
Delivery Schedule We aim to hold inventory sufficient to allow us to despatch our most popular lines on the day we receive your order, However, the specialist nature of some our products means that some have to be specially ordered from our suppliers after we have received your order.
Back Orders Items not currently in stock will be placed on back order.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security For your security and peace of mind credit card transactions are processed securely by a specialist Payments Service Provider. QED does not have access to your credit card details.
Guarantee The tems of the manufacturers' warranty varies due to the specialist nature of our products. The warranty period will be shown in the documentation supplied with each piece of equipment.
In the unlikely event that a product is found to be faulty at the time of delivery. These will be replaced free of charge and the faulty product returned to the manufacturer.
Please note shortages and damaged goods must be reported within three working days of receipt. Damaged goods must be returned.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01733 404999 (International +44 01733 404999) or fax us on 01733 361243 or write to us at 10/12 Orton Enterprise Centre Bakewell Road Orton Southgate Peterborough PE2 6XU United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We do not supply any goods to customers on a sale or return basis or on a trial basis.
Items shown as being available only by Special Order are non-returnable
We are happy to exchange, without charging a re-stocking fee, any items that have a unit value of less than £100 plus VAT. Goods to be exchanged must be returned within seven days of delivery at the customer's expense and must be unopened and in a re-saleable condition. The procedure for returning goods is set out on the reverse of our invoices
Goods returned for exchange more than seven days after delivery may be accepted at our discretion and will incur a re-stocking fee equivalent to the greater of 15% of the value or £5.00 plus VAT